NASA lunar base
A concept for a later phase of NASA's proposed lunar base. Credit: NASA

Early in my career at SpaceX, I was the only person dedicated to training the mission control team for Dragon. For three years, I built the training for the operations team. The documentation came second, always the thing I’d get to later, always the thing that felt like overhead against the actual work of getting the mission ready.

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Laura Crabtree is the co-founder and CEO of Epsilon3, the mission execution platform supporting more than 130 space, defense and advanced manufacturing organizations. Prior to founding Epsilon3, she spent over a decade at SpaceX as a mission operations...